Privacy Policy of
tktk999

1. Information We Collect

tktk999 collects personal data through several channels in order to provide a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect, and the context in which we collect them, are described in detail below.

1.1 Registration Data

When you create an account on tktk999, we collect the information you provide in the registration form, including:

• Your full legal name as it appears on your government-issued identity document.
• Your date of birth (to verify that you are at least 18 years of age).
• Your email address and mobile phone number registered in Bangladesh.
• Your chosen username and a hashed, securely stored version of your password.
• Your preferred currency (Bangladeshi Taka, BDT ৳) and language preference.

1.2 Identity Verification (KYC) Data

In compliance with our Know Your Customer (KYC) obligations, we may request and collect copies of identity documents including your National ID card, passport, or driving licence, as well as proof of address documents such as a recent utility bill or bank statement. This information is collected at the point of account verification, before your first withdrawal, or at any time tktk999 deems verification necessary.

1.3 Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect transaction-related data including your payment account identifiers (mobile wallet numbers, partial card details where applicable), transaction amounts in BDT ৳, transaction timestamps, and transaction reference numbers. We do not store full payment card numbers on our servers.

1.4 Gaming Activity Data

We record your gaming activity on the tktk999 platform, including bets placed, games played, bet amounts and outcomes, session durations, and responsible gaming tool usage. This data is used for account management, fraud detection, dispute resolution, and regulatory reporting purposes.

1.5 Technical & Device Data

When you access tktk999, our servers automatically collect certain technical data, including:

• Your IP address and approximate geographic location (country and city level).
• Device type, operating system, and browser version.
• Pages visited on the platform, time spent on each page, and navigation paths.
• Referring URLs (the site or search engine that directed you to tktk999).
• Session identifiers and cookie data (see Section 4 for full cookie details).

1.6 Communications Data

If you contact tktk999 via live chat or email at support@tktk999, we retain a record of the communication including the content of messages and the date and time of contact. This data is used to resolve your query, improve our support quality, and maintain a record of our interaction with you.

2. How We Use Your Information

tktk999 processes your personal data on the basis of contractual necessity (to deliver the services you have signed up for), legal obligation (to comply with KYC, AML, and data protection requirements), and our legitimate interests in operating a safe, fraud-free platform. The specific purposes for which we use your personal data are as follows:

• Account creation and management: To set up your tktk999 account, verify your identity, and maintain your account in good standing.
• Service delivery: To enable you to place bets, play casino games, make deposits and withdrawals in BDT ৳, and use all features of the tktk999 platform.
• Age and identity verification: To confirm that you are at least 18 years of age and to verify the accuracy of the personal information you have provided during registration and KYC.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to reconcile financial transactions on your account.
• Fraud detection and platform security: To monitor your account for suspicious activity, detect and prevent fraud, collusion, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming compliance: To administer responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion, and to identify patterns of play that may indicate problem gambling behaviour.
• Customer support: To respond to your queries, resolve disputes, and maintain records of our communications with you.
• Legal and regulatory compliance: To meet our obligations under applicable laws, respond to requests from regulatory authorities or law enforcement agencies, and retain records as required by applicable data retention obligations.
• Platform improvement and analytics: To analyse usage patterns, identify technical issues, and continuously improve the tktk999 platform, game selection, and user experience for our players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all of Bangladesh.
• Direct communications: To send you transactional communications (account notices, security alerts, deposit confirmations, withdrawal notifications) and, where you have provided consent, promotional communications about bonuses, cricket events such as BPL and IPL, and seasonal offers.

3. Sharing Your Information

tktk999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose.

3.1 Technology and Service Partners

We work with carefully selected third-party service providers who assist in the operation of the tktk999 platform. These include game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC service providers, cloud infrastructure and hosting providers, and fraud detection and analytics service providers. Each partner is bound by contractual obligations requiring them to handle your personal data securely, confidentially, and only for the purposes for which it has been shared.

3.2 Legal and Regulatory Obligations

tktk999 may disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or official regulatory request. We will notify you of such disclosure to the extent permitted by applicable law and consistent with our legal obligations.

3.3 Business Transfers

In the event that tktk999 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result.

3.4 Fraud Prevention and Safety

We may share personal data with fraud prevention agencies, other gambling operators' shared fraud databases (where such sharing is permitted and proportionate), or law enforcement where we have a good-faith belief that sharing is necessary to prevent fraud, protect the safety of our users, or investigate suspected criminal activity.

4. Cookies & Tracking Technologies

tktk999 uses cookies and similar tracking technologies (including pixel tags and local storage objects) to make the platform function correctly, to understand how users navigate and interact with our site, and to deliver a personalised experience to players across Bangladesh.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control non-essential cookies through your web browser's settings. Most modern browsers allow you to view, block, or delete cookies stored by websites. Please note that disabling certain cookies may affect the functionality of the tktk999 platform — in particular, disabling strictly necessary cookies may prevent you from logging in to your account or using responsible gaming features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

tktk999 does not use cookies to build advertising profiles or to track your activity across third-party websites unrelated to our platform.

5. Data Security & SSL Protection

The security of your personal data is of paramount importance to tktk999. We implement a multi-layered security architecture to protect your information from unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers, ensuring your personal and financial data is protected in transit at all times.
• Password hashing using industry-standard cryptographic algorithms. Your password is never stored in plain text on our systems.
• Two-factor authentication (2FA) available for all accounts, providing an additional layer of security beyond your username and password.
• Role-based access controls that restrict access to personal data to only those tktk999 employees and contractors who genuinely need it to perform their job functions.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in our platform infrastructure.
• Fraud monitoring systems that operate continuously (24/7, Bangladesh Standard Time) to detect anomalous account activity and trigger protective measures where necessary.
• Secure data centres with physical access controls, redundant power and networking, and disaster recovery capabilities.

While tktk999 takes every reasonable technical and organisational precaution to protect your personal data, no internet transmission or electronic storage system is completely immune to risk. We encourage you to use a strong, unique password for your tktk999 account, enable two-factor authentication, and to notify us immediately at support@tktk999 if you suspect any unauthorised access to your account.

6. Data Retention

tktk999 retains your personal data for as long as your account remains active, and for a further period following account closure as required by applicable legal, regulatory, and contractual obligations. The following retention guidelines apply:

• Account and registration data is retained for a minimum of five (5) years following permanent account closure, to meet anti-money laundering record-keeping obligations and to resolve any disputes or legal claims that may arise after closure.
• KYC and identity verification documents are retained for a minimum of five (5) years following account closure, consistent with AML compliance requirements.
• Financial transaction records are retained for a minimum of five (5) years following the date of each transaction, for financial auditing and regulatory reporting purposes.
• Gaming activity logs are retained for a minimum of three (3) years, for dispute resolution, responsible gaming monitoring, and regulatory compliance.
• Customer support communications are retained for three (3) years following the date of the last communication in a support thread.
• Technical and device data (server logs, IP records) is retained for up to twelve (12) months for security and fraud investigation purposes, after which it is deleted or anonymised.

At the end of each applicable retention period, tktk999 will securely delete or anonymise the relevant personal data in accordance with our internal data lifecycle management procedures. Data that has been anonymised — such that it can no longer be linked to any identifiable individual — may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a user of tktk999, you have a number of rights in relation to your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of access: You have the right to request a copy of the personal data tktk999 holds about you, including information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records as described in Section 6.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being investigated.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team via live chat on the tktk999 platform or by sending a written request to support@tktk999. Please include your registered username, the email address associated with your account, and a clear description of the right you wish to exercise. We will respond to all valid data rights requests within thirty (30) days of receipt. In cases of complexity or where multiple requests are received simultaneously, this period may be extended by up to an additional sixty (60) days, and you will be notified of any such extension.

8. Updates to This Policy

tktk999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify registered users by posting a prominent notice on the platform and, where practicable, by sending a notification to your registered email address.

The updated Privacy Policy will display the revised "Last Revised" date at the top of this page. Your continued use of the tktk999 platform following publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes, please stop using the platform and contact our support team to request account closure.

We encourage you to review this Privacy Policy periodically. The current version is always available at tktk999/privacy-policy. For any questions or concerns about this Privacy Policy or our data handling practices, please contact us at support@tktk999 — our English-speaking team is available 24/7, Bangladesh Standard Time (UTC+6).